Consulting Servive Center|WhereLight

Angela Ward Time: 2026-06-05 00:13

Q: Hi I'd like to order but the number have for the pd of which i have two numbers - it isn't an option i need 28.5 for right and left??

A: Dear customer, Do you click\"have two PDs \" ?

dbcherry Time: 2026-06-04 21:42

Q: If u cannot make the glasses with the information I gave, then please cancel my order and refund my payment. Thank you

A: Dear Donna Smyth, Sorry, we don\'t receive the photo of your original Rx,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

maria rose Time: 2026-06-04 21:19

Q: hello I ordered a pair of glasses but I dont like how they look how can I return them

A: Dear Maria Rose, We are sorry to hear that,but would you please tell us your order number first ?

Erin Melendez Time: 2026-06-04 20:22

Q: Hello yes the correct pd is 74 when I ordered my previous glasses I had headaches and dizziness I had my eyes rechecked and I relaxed I accidentally ordered 63 The correct is 74

A: Dear Erin Melendez,thanks for your reply, but we are sorry to tell you that we can not make sure that you will receive your glasses by June 9th. Do you still want these glasses ? If you don\'t want them, we will cancel your order and refund you money.

Harvie Schreiber Time: 2026-06-04 18:23

Q: trying to order three pairs of glasses. dont understand website need help

A: Dear Harvie Schreiber, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Erin Melendez Time: 2026-06-04 18:20

Q: 80526270012025 order number Hello I needed my glasses by June 9th because I’m leaving the country my pd is 74 I accidentally put it in wrong on a old order so I updated it on these glasses so I no longer got the headaches the ones I imputed should be correct

A: Dear customer, We have checked your previous order and we find that your correct PD value is 63. Are you sure that your correct PD value is 74 now ? The PD is very important to your vision. We need to make the lenses according to your correct PD. If you insist on making glasses with PD and not change frame to match your correct PD , you may feel dizzy or can\'t see clearly when wearing. In this case, we\'ll not support refund or remake. Are you sure about this？ Please let us know your final decision.

Erin Melendez Time: 2026-06-04 18:12

Q: My pd was updated to 74 I believe the other pairs I ordered before was wrong it should have corrected I needed these by June 9th

A: Dear customer, We have checked your previous order and we find that your correct PD value is 63. Are you sure that your correct PD value is 74 now ? The PD is very important to your vision. We need to make the lenses according to your correct PD. If you insist on making glasses with PD and not change frame to match your correct PD , you may feel dizzy or can\'t see clearly when wearing. In this case, we\'ll not support refund or remake. Are you sure about this？ Please let us know your final decision.

tabskey64 Time: 2026-06-04 06:42

Q: I ordered glasses on may 19 and paid for advanced shipping. I have no updates on the where about of my package. And it has been over 2 weeks. Where are my glasses?

A: Dear customer, We would like to tell you that you will receive your package next week. You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en/details/7321315579720785

Wharton Ginni Time: 2026-06-04 03:22

Q: Start a return

A: Dear customer, We are sorry to hear that,would you please tell us which pair you want to return and the reason ?

brenda heu Time: 2026-06-03 18:33

Q: Hello, I reached out about modifying my address yesterday and your service team was able to update my address, however, I believe they have missed my second email, which stated my apartment number, before finalizing my address. The person who changed it did not include my apartment number. My name is Brenda H. and my order number is 80626021740243. I ordered two clear Angie glasses. The delivery address must be changed to: 2241 Royale Road, Unit 9, Sacramento, CA 95815 Please let me know if you will be able to change it before it gets shipped out. Thank you!

A: Dear Brenda, Ok, we have corrected it for you.

rgalvan6082 Time: 2026-06-03 13:46

Q: Good day my order says shipped but the tracking only reads label created, how can I make sure they have shipped?

A: Dear customer, We are sorry for this,your package might be lost in transit, concerning your case, we can remake glasses for you. Would you please tell us whether you can accept it ?

angela gioulekas Time: 2026-06-03 13:18

Q: Hi. I've noticed that my order is still in 'processing phase '. Can you please confirm that I will receive them by 10 June, particularly as I've paid additional fee for express shipping. Many thanks, Angela.

A: Dear Angela, We would like to tell you that we have shipped glasses out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X156A0464207630&requester=WT/trackdetails

Audrey Time: 2026-06-03 12:49

Q: Hello, I have received my glasses. The black pair, is ill fitted, where one frame arm is higher than other. Can I get them replaced?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Cindy Vang Time: 2026-06-03 11:30

Q: Hello, I dont think you understood my question to my original inquiry sent. Order# 20526290843590 never shipped because it never took on my payment. It wouldn't accept my payment so I closed it out thinking I can re-place the order again, however upon doing so, I no longer have access to the coupon and accessories that I used my points to redeem. Then coupon was set to expire on 6/4. I'd like to able able to add the coupon and accessories that I used my points to redeem so that I can place the order. If you take a look at the closed order, you'll know what I'm talking about. I need a response back to vanglee.cindy@gmail.com as the email on my account is locked and will not receive or send any new messages.

A: Dear Cindy Vang, We would like to tell you that we have returned points to your account vangl.cindy@gmail.com

Erin Melendez Time: 2026-06-03 07:15

Q: 80526270012025 Can I get an update on my order

A: Dear Erin Melendez, We notice that correct PD is 63 and the frame#Pilot 1938-1 silver color and the frame#Navigator 2428-1 green can\'t make PD 63 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose two new frames in our website to match your correct PD 63? And let us know the name and color of new frame. Then we can change for you in the order.We sent many emails to you,but you don\'t reply us, if you can receive this email, please reply us asap.

SHEILA Charles Time: 2026-06-03 06:14

Q: I’ve been waiting for someone to correct my order since 4/26 they keep putting the wrong expiration date on my bank card and it’s not letting my order go through. Please look into this matter so I can get my glasses I order

A: Dear Charles SHEILA , We need to confirm the prescription of glasses with you since your sph value of right eye is positive and sph value of left eye is negative . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

branning4life Time: 2026-06-02 23:16

Q: Order #80526300938202 Can u guys please send my glasses soon.im a good customer always ordering from u guys and would be amazing to get them before the 8 or the 9 please thank u

A: Dear customer, We will rush your order,but we are sorry to tell you that we can not make sure that you will receive your glasses by 8 and 9

Barbara Monkiewicz Time: 2026-06-02 17:43

Q: Update email B-monk@att.net To Monkiewiczbarbara@gmail.com

A: Dear Barbara, We would like to tell you that we have corrected it for you

brenda heu Time: 2026-06-02 17:43

Q: I inputted the wrong adddess. I would like to change the delivery address.

A: Dear Brenda, We would like to tell you that we have corrected it for you

brenda heu Time: 2026-06-02 17:43

Q: Hello, I made an order and inputted the wrong address. I would like to change the delivery address. Thank you!

A: Dear Brenda, We would like to tell you that we have corrected it for you

karen.cauley Time: 2026-06-02 16:00

Q: Question how long is the processing time. I already placed my order. Thank you Karen

A: Dear Karen, If everything goes well, we will ship your order out next week.

Luann Albright Time: 2026-06-02 08:37

Q: Before I order, I would like to look at my order and verify everything on each pair is correct. I’m using the PAY3 code. I know the prescription is right but I want to verify the lenses are correct. How can I look at my order before I send it through?

A: Dear Luann Albright, We would like to tell you that you can check all information in your shopping cart directly. Or we would like to tell you that you can log in your account and check the details of order after you create an order.

Brian Springer Time: 2026-06-02 06:47

Q: I need to return and reorder my current glasses order. They are extremely big and I must have misjudged my pd on this style.how do I go about this?

A: Dear customer, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $30 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Jacquelyne Brackett Time: 2026-06-02 00:17

Q: 80426201447485 I received my glasses, but they are very blurry and I cannot see or use them. This is my second order with this complaint. I don’t know what to do.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Sean Davis Time: 2026-06-01 23:59

Q: hello! is there any way I can update my shipping speed after I placed my order? I would like to update to the quickest shipping speed if possible. thanks!

A: Dear customer, Please don\'t worry, we will rush order for you.

Jackie LANIER Time: 2026-06-01 23:21

Q: I just placed my order and now I see the BOGO Sale, can I still get this offer or will I need to cancel and reorder

A: Dear Jackie LANIER, Would you please tell us which pair you want us to add in order ?

Lara De Figueiredo Castil Time: 2026-06-01 20:15

Q: Hi ! I have tried to place an order and it is all set and ready ti go but no matter what everytime I go ahead to pay using the credit/debit visa option it gives me a payment failed error message, I have tried doing it multiple ways and it always gives me the same error message. I made sure ti double check the information is correct and it is. I do not have PayPal or Klarma. What can I do in order to be able to pay my order ? Thank you so much for your time ! Lara.

A: Dear Lara De Figueiredo, We are sorry to hear that,do you log in your account, find the order and try to pay it again ?

Katlynn Magill Time: 2026-06-01 19:13

Q: I need to either cancel my order or change the shipping address

A: Dear Katlynn Magill, We would like to tell you that we have corrected it for you

Katlynn Magill Time: 2026-06-01 18:36

Q: I need to change my mailing address

A: Dear Katlynn Magill, We would like to tell you that we have corrected it for you

jafoster88 Time: 2026-06-01 17:23

Q: Hi ~ I just received my order. Two of the 3 pair are great!! Unfortunately, the Alfven is not working in the progressive part of the lenses. Distance is fine but unable to read. How do we resolve the issue? Many thanks ~ Jennifer

A: Dear customer, Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see something at a close distance clearly ?

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