Consulting Servive Center

A: Dear Charissa Smalls, We are sorry to hear that,but do you mean that you want glasses#clip on 21 to be progressive lenses ?

A: Dear Harolyn Brayboy, We have checked tracking information and it shows that you will receive it this week.

A: Dear Karen Moore, We are sorry to hear that,would you please tell us which one you don\'t like ?

A: Dear customer, Would you please tell us your correct complete address first ?

A: Dear customer, Would you please tell us your correct complete address first ?

A: Dear customer, Would you please tell us your correct complete address first ?

A: Dear Jocelynn Hernandez, We have checked the tracking information and it shows that it was delivered. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050915855428

A: Dear Mileidy Rivera, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on May 22, 2026 at 1:38 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Jocelynn Hernandez, We have checked the tracking information and it shows that it was delivered. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050915855428

A: Dear Raiza Ramos, We would like to tell you that your item arrived at the GREENSBORO NC DISTRIBUTION CENTER origin facility on May 22, 2026 at 1:37 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear customer, We would like to tell you that your package has arrived at GOFO Regional Hub,Vernon, CA. You will receive it soon. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050558168705

A: Dear Cheryl Ball, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Did you wear the glasses which filled this prescription? If you use this prescription before, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?

A: Dear customer, We would like to tell you that we will ship your order out next week.

A: Dear Erin Goode, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Erin Goode, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Erin Goode, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Dorta Huertas, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. 81A ringwood avenue rear 2nd fl,Wanque,NJ,07026,US

A: Dear customer, We would like to tell you that if you chose economy shipping, you will not be charged tax in normal.

A: Dear Dorta Huertas, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. 81A ringwood avenue rear 2nd fl,Wanque,NJ,07026,US

A: Dear Kirby Winters, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the broken nose piece glasses to show us the problem first?

A: Dear Hall James, Would you please fill the code on your shopping cart and take a screenshot of it ? You can send it to our email address: service@mail-wherelight.com

A: Dear Diana Green, We are sorry to hear that,would you please double check the address you filled below ? Is it correct ? Flat 10 st. Josephs court, 24 forest view ,London,North chingford,E4 7UA,GB. And you can check status at https://www.evri.com/track/parcel/H01SRA0071741055/details

A: Dear customer, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on May 19, 2026 at 4:43 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear customer, We are sorry to hear that, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to choose ?

A: Dear customer, We are sorry to hear that, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to choose ?

A: Dear Suheily Morales, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear L Marcie, We are sorry to hear that,but would you please tell us order number first ?

A: Dear Dasha Seltzer, We would like to tell you that your package has arrived at GOFO Regional Hub,Lewisville, TX. You will receive it soon.

A: Dear customer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596391921044

A: Dear Dr. Nicholas Graham, Thank you so much for reaching out to us on behalf of your patient, Ms. Valerie Dale, and for bringing her concerns to our attention. We sincerely appreciate you advocating for her and helping us understand her situation better. We have located Ms. Dale\'s order in our system and completely understand her frustration with the prescription change and the financial impact this has caused. While our standard policy does not include complimentary prescription remakes, we always strive to do what is right for our customers, especially when they are working closely with their eye care provider to get the correct vision correction. After reviewing her case, we are happy to provide Ms. Dale with one complimentary remake of a pair of her glasses at no additional cost. This will cover the full cost of the new lenses with her updated prescription, and she will not be charged anything extra for this service. Our customer service team has reached out to Ms. Dale directly . We truly value the trust that both you and your patients place in us, and we apologize for any inconvenience this situation has caused Ms. Dale. Your feedback is incredibly important to us, and we will be reviewing our policies to ensure we can better support our customers and their eye care providers in the future. If you have any additional questions or need further information, please do not hesitate to contact us directly. We are here to help. Thank you again for your patience and understanding.