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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.
Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
  • · Sale items are also eligible for this offer.

Consulting Servive Center

rhanson14     Time: 2026-05-19 08:15
Q: I need to change the delivery address to 22 N Wolfe St Baltimore MD 21231
A: Dear customer, We would like to tell you that we have corrected it for you
Melissa Betz    Time: 2026-05-19 07:06
Q: My glasses still haven't arrived. There was a shipping label created on 5/11 but it doesn't seem they have been shipped yet. When will I be receiving my glasses?
A: Dear Melissa Betz, We would like to tell you that your item departed the USPS facility in COPPELL TX DISTRIBUTION CENTER on May 20, 2026 at 2:54 am. The item is currently in transit to the destination. You will receive it soon.
Hall James    Time: 2026-05-19 06:23
Q: I am beyond frustrated!I finally got the code tried entering it 3 times it says it is invalid!
A: Dear Hall James, Do you copy the code and paste it in your shopping cart directly ?
Dorta Huertas    Time: 2026-05-19 06:00
Q: i was home all day and i received a mesage that my order was undeliverble
A: Dear Dorta Huertas, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.
tonie duckworth    Time: 2026-05-19 04:35
Q: thank you
A: Dear Tonie Duckworth,If you have any questions about us, please contact us when you are free.
Dorta Huertas    Time: 2026-05-18 19:43
Q: my shipment was returned to sender?????
A: Dear Dorta Huertas, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.
Kellee Szczepaniak    Time: 2026-05-18 18:44
Q: I am trying to order glasses. My prescription must add 2.50 to both left and right. I only want single vision but it will not allow me to have the add. It keeps telling me I must have progressives and I cannot wear them.
A: Dear customer, Could you let us know what you primarily use your glasses for? Is it mainly for reading and watching TV, or for distance vision like driving and seeing things far away?
deedeecaldwell123     Time: 2026-05-18 17:46
Q: I printed out the PD ruler that you have on your page. It does not line up with the credit card. Can you mail me a PD ruler that I assume comes with the glasses?
A: Dear customer You can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .
Morrow Kimberley    Time: 2026-05-18 15:35
Q: I am interested in getting frame neon05 in red. But I cant tell from the images which one is red. Does the red turn purple or Does the red turn orange? Thank you
A: Dear Morrow Kimberley, I\'m sorry to inform you that none of these frame colors are true red. All of these red frames have a slight pinkish color.
Aisha Fuseni    Time: 2026-05-18 15:18
Q: I would like to know where is my order I’ve paid for expedite shipping and it has been longer than expected. Please advise.
A: Dear Aisha Fuseni, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596391122656
Aisha Fuseni    Time: 2026-05-18 15:17
Q: I’m reaching out to find out where is my order I pay for expedited shipping and I’ve yet to receive it. Please advise.
A: Dear Aisha Fuseni, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596391122656
phoenix anderson    Time: 2026-05-18 14:06
Q: Hello I am checking on the status of my glasses. My name is Phoenix Anderson, email zerah1999@gmail.com and address is 225 14th street niagara falls NY. it’s been processing for 8 days
A: Dear Phoenix, We are so sorry for the delay. We are sorry to tell you that the frame#Pollen is out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order asap.
Hall James    Time: 2026-05-18 11:58
Q: Please send my 100.coupo n code to this email address homeplace89@hotmail.com I think you sent it to the wrong one Thank you for hopefully sending it promptly so I can get the correct glasses
A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.
georgina east    Time: 2026-05-18 10:29
Q: Hi. I sent $108.74 via PayPal on 14th May for 9 frames only. I have not received a confirmation of this order can you let me know what the situation is. Many thanks. Georgina
A: Dear Georgina East, We would like to tell you that we have shipped your glasses out. You can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6047550383639
Hall James    Time: 2026-05-18 09:09
Q: You have my email wrong the last part should be @hotmail.com
A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.
Taylor Davis    Time: 2026-05-18 08:13
Q: Order number- 80526051847131 placed on May 5th. I received an email on 5/12 that my order was shipped and there is no other update since. I paid for advanced delivery so why hasn’t anything updated since? I ordered these glasses with the intent on receiving them by Wednesday 5/20 and still nothing.
A: Dear Taylor Davis, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.
missmargaret13 Margaret    Time: 2026-05-18 08:06
Q: Wondering when I glasses with ACTUALLY be sent out? I got a usps number but it’s hasn’t move since the 15th
A: Dear Margaret, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:06 pm on May 11, 2026 in HERSHEY, PA 17033. Do you check your mailbox ?
tonie duckworth    Time: 2026-05-18 08:01
Q: brown
A: Dear Tonie Duckworth, Thanks for your understanding. We would like to tell you that we have changed glasses. We will process your order immediately.
tonie duckworth    Time: 2026-05-18 08:01
Q: brown
A: Dear Tonie Duckworth, Thanks for your understanding. We would like to tell you that we have changed glasses. We will process your order immediately.
harmoneyjohnson8     Time: 2026-05-18 06:53
Q: I never received my glasses and it’s marked as delivered
A: Dear customer, We are sorry to hear that,but do you mean that you don\'t receive order#80126191252478 ?
atthehairnet Kerri    Time: 2026-05-18 05:48
Q: I ordered my glasses last night my total was 156.54 but I was charged 242.24 … How do I get a refund on the over payment ?
A: Dear Kerri Olah-Brennan, Thank you for bringing this to our attention immediately. We have thoroughly checked your order and confirmed that this is a system display error on our end. Your actual payment amount is completely correct and matches the price you agreed to at checkout. The incorrect amount shown on the order details page is purely a visual glitch and will not affect your order processing, shipping, or any future transactions. We sincerely apologize for the confusion and concern this has caused you. Our technical team is already working to fix this issue to prevent it from happening to other customers. Please rest assured that your order is being processed normally, and you will receive your glasses as scheduled. If you have any other questions, please don\'t hesitate to contact us. Thank you for your understanding.
SONYA RICE    Time: 2026-05-17 18:05
Q: My PD is 61.5 and I wear size large frames. The PD recommended for the frames I've selected is 64 - 70. I have close set eyes. Please advise
A: Dear SONYA RICE,We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.
Hall James    Time: 2026-05-17 10:50
Q: Please send the email with the code for 100. So I can reorder my glasses. Even though you obviously didn't use the right prescription. If I don't receive it by tomorrow I will be forced to report your business to Facebook for fraudulent business. Thank you
A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.
Ashley Baucham    Time: 2026-05-17 10:34
Q: My package is getting sent back it says the address is insufficient my address is 618 W Dryden St, Apt 205 Glendale CA 91202
A: Dear Ashley Baucham, We would like to tell you that we have corrected it for you. We will redeliver package to you when we receive it.
rrclark120     Time: 2026-05-17 10:14
Q: Order number /SF6047528284172 I have contacted GOFO to inquire about my shipment. They responded that they have not received anything from you as yet. It’s been close to a week since you sent an email stating that it had shipped. Where are my glasses?
A: Dear Rosie Clark, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.
Sheletta Buckley    Time: 2026-05-17 07:45
Q: Good morning, I purchased 2 pairs of glasses and I cannot wear them because of the following: 1. Things up-close are warped and things far away are not clear. 2. When I look through the lenses separately, it appears as though it is the prescription for my contacts. Can you help to correct this? Thank you
A: Dear Sheletta Buckley, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us whether your correct PD value is 71.5 ?
Jessica Clarke    Time: 2026-05-17 07:11
Q: My order got shipped and I had paid for the fast delivery. But it’s been about 2 weeks and still nothing. And no update on the tracking
A: Dear Jessica Clarke, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.
lmangell    Time: 2026-05-17 04:30
Q: My glasses have been out of processing and being checked for over a week. Any idea when you will ship them out to me? Please advise because they appear to already have been made. Order almost a month old and now seems stalled. Thanks!
A: Dear lmangell, We are so sorry for the delay. We are sorry to tell you that the frame#Fleck is out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order out asap.
AAron    Time: 2026-05-17 01:09
Q: is it ok to buy a pair of glasses without any prescription to see how it fits first, then return it and purchase it again with my prescription? i dont mind any of the shipping costs. i just want to try on the frames in person first, then decide if those frames will fit me.
A: Dear AAron, We are sorry to tell you that we don\'t support this.
michelle    Time: 2026-05-16 21:44
Q: I have never ordered from you guys and there’s a coupon for new costumer advertised on the link I clicked of instagram and when you google BOGONEW but it’s not working and I have a screen shot of it
A: Dear Michelle, We are sorry to hear that,would you please take a screenshot of it to show us problems first ?
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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