Buy Prescription Glasses Online at Affordable Prices

Nadia Simmons Time: 2026-03-29 17:44

Q: I sent a message regarding order ending in 6336. There’s two different prescriptions on the glasses. I need all glasses to have the 2026 Thomas eye group prescription.

A: Dear Nadia Simmons, We would like to tell you that we have corrected it for you

barb Bechtel Time: 2026-03-29 17:07

Q: My two pair most recently received sucked I had to get the pink ones adjusted and the prescription is wrong on the blue pair I want the blue pair made correctly or I will get PayPal involved refund me 50% or the order not the the insulting 35$ or send the correct prescription in the same frame you have photos from my optometrist

A: Dear Barb Bechtel, Please don\'t worry, we will remake glasses for you. In order to find the cause, would you please answer us some questions? 1.And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Katiria Alomar Time: 2026-03-29 15:47

Q: Me ha parecido muy lento creo q ha tardado mucho el proceso d rastreo

A: Dear Katiria Alomar, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Palms,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

john trombetti Time: 2026-03-29 10:55

Q: I was trying to buy the frame "BERNIE" in turquoise, and MEDIUM, but it seems you only have large. I would buy those frames right now if you have them. And I will order them with lenses IF you do glass, not plastic, as I only want glass, but I love your frames.

A: Dear customer, We are sorry to tell you that BERNIE only has one size, sorry for this. And our lenses are made of resin

Darrell Snyder Time: 2026-03-29 04:33

Q: Frame for Amanda color Grey was broken when I received them.

A: Dear Darrell Snyder, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Ilona Geary Time: 2026-03-29 04:08

Q: ORDER NO. 80326181152469 My glasses were packed on 3/24 and a label created. However as of today UPS has still not received the package from you as stated on UPS tracking site. Please advise. Thank you.

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Helen Butler Time: 2026-03-28 18:24

Q: I cashed in 800 points for a $10 coupon, but then I used a different coupon. Can I please get my points restored for future use? I will not be able to use the coupon by expiration date in April. I just put in two orders for almost $150 combined. thank you so much, I have loved every order and your customer service has always been so helpful.

A: Dear Helen Butler, Ok, we will return points to your account.

Patricia Time: 2026-03-28 17:08

Q: I need to return my Oder received

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us which pair has problems ?

shisha524 Time: 2026-03-28 17:08

Q: Glasses received and I cannot see.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us which pair has problems ?

Sosanna Folz Time: 2026-03-28 15:26

Q: I have just noticed that the "Darlene" frames I received are not the same as pictured. I had ordered these in clear because I love them so much in green, which I get compliments on all the time. These I don't like as much and now after looking closely at them, they aren't the same shape - the glasses I received also have silver hinges, and not gold, as pictured in the description. Did the frame change from my last order?

A: Dear customer, We are sorry to hear that. For 28033,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? For 0093 and Darlene, in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Greta Landowski Time: 2026-03-28 13:05

Q: Good afternoon! I ordered my glasses on the 7th of March. As I know it takes time for fitting and cutting lenses, it has been in checking for 2 weeks, if not longer. It's not my first time ordering online, but at this time in the process, they should be shipping out by now. Especially since i paid for express shipping, I'd appreciate an update, please. Thank you

A: Dear Greta Landowski, We asked our factory and they said that there is a little flaw on the frame#Ailsa,they need to change a new frame, but this frame was out of stock temporarily. So your order is delayed, we will ship your order out tomorrow.

Sosanna Folz Time: 2026-03-28 12:19

Q: Hi - Glasses are adorable, but I am unable to wear the Slimmer (28033) - the progressive reading/near portion of the lenses are way too high - everything is blurry unless I tip my head far down. Also, my daughter's Legendary (0093) broke the first day she wore them - the star dangle snapped off - it appears to have been welded from the star to the chain, which is where it snapped. Your help resolving these issues is appreciated. Thanks!

A: Dear customer, We are sorry to hear that. For 28033,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? For 0093 and Darlene, in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Pammie Alvarez Time: 2026-03-28 12:16

Q: Is the $1 flash sale a different app? When I click on the instructions, the options/steps are not available to me. I have the “regular” WhereLight app.

A: Dear Pammie Alvarez, You can click this link: https://www.wherelight.com/pwa&mtm_campaign=pwa

chayanroldan Time: 2026-03-28 12:10

Q: Monturas Mediun

A: Dear customer, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Robert L Anderson Time: 2026-03-28 09:59

Q: Good morning. I bought a pair of progressive glasses from your company about a month ago. The prescription on the right lense is off and that was verified by a separate optometrist. The PD is wrong as well. The transition segment height is too high for the size of the lenses. I would like to return the item and would like to know how to do it. I have the original packaging. I look forward to hearing from you. Respectfully, Robert L Anderson

A: Dear Robert L Anderson, We are sorry to hear that,could you please provide a photo of the prescription from your optometrist showing the values of the glasses we made?

Marcus Owens Time: 2026-03-28 05:19

Q: What’s the processing time and shipping time currently? Specifically for my order. I wanna know when to start looking.

A: Dear Marcus Owens, We would like to tell you that we will ship your order out next week. We would like to tell you that you can log in your account, find the order, then you can click \"View order\", then you can check the details of the order directly.

Cnlawing Chelsea Time: 2026-03-28 04:35

Q: It says it was shipped 4 days ago but it still hasn't really shipped. I did pay for advanced delivery.

A: Dear Cnlawing Chelsea, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Kimberly Time: 2026-03-27 19:42

Q: I’m trying to order glasses but it won’t let me enter my correct PD

A: Dear Kimberly, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Patrick Juell Time: 2026-03-27 16:37

Q: The area the is in focus is very high in the glasses, and I have to tilt my head down to see far away, also the area in focus is so very small. Is this because I did progressive from far away down to reading distance? Would it be better have the prosessive lenses from distance to computer and no farther? I've gotten 3 sets of back to back glasses from you over the years, and these seems to be the worse I've gotten. I even did the most expensive lenses this time. Please help. Thanks, Patrick Juell

A: Dear Patrick Juell, We are sorry to hear that,would you please tell us which pair has problems ?

leahsaturn16 Time: 2026-03-27 14:09

Q: Hi my glasses came in the wrong color! The frames are silver not gold. I am really disappointed after waiting a long time in the mail to be all the wrong color. I ordered gold and the package says gold but the frames aren’t like the ones I bought previously in the same style and color- they are silver. I feel like I was scammed.

A: Dear customer, We are sorry to hear that, would you please tell us your order number first ?

Teagan Dennis Time: 2026-03-27 12:56

Q: Order# 20226231423366 I want a refund, I have been ordering form here for years and never got such trash. I would NEVER have bought these glasses knowing they were 3d printed. 100$ for a unsanded fragile 3d print??? what what what????? What happened to the good glasses you used to sell? I want a full refund I feel literally scammed. these glasses feel like a razor blade on my face. If you want your company not to go under you should not be selling 3d print glasses temu style. REFUND PLEASE.

A: Dear Teagan Dennis, We are sorry to hear that,concerning your case, we can refund you money $30 and you don\'t need to return glasses. Would you please tell us whether you can accept it ?

shugwagner Time: 2026-03-27 11:06

Q: Hello, I need a copy of my receipt for HSA purposes. Thank you, Lavina

A: Dear Lavina Wagner, we would like to tell you that we have emailed your the receipt.

Leighanne Time: 2026-03-27 06:03

Q: Hello I want my money refunded ASAP. For order 80226051445109 . I ordered them Feb 11th… it’s March 27th. I want my money back ASAP.

A: Dear Leighanne Siller, We are sorry to tell you that we redelivered it to you, it might be lost in transit, and we will refund you money. Sorry for this.

tboss73 Time: 2026-03-26 22:13

Q: Hello. Can I get an update as to when my order will be shipped? I been waiting a long time. i appreciate if you will let me know because i paid to have my glasses in 7-14 days and it’s been a month and a half. thank you

A: Dear customer, We have checked your order and we would like to tell you that your glasses#Hecate 0102 tortoiseshell_2 are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Kathy McKervey Time: 2026-03-26 20:34

Q: Order no. 80226282100090 I have received someone else's order.

A: Dear Kathy McKervey, We are sorry to hear that,please don\'t worry, would you please take a photo of glasses you received and could you please take a photo of the sticker on eyeglasses plastic bag ? Do you receive your glasses ?

Lourdes Montes Time: 2026-03-26 20:05

Q: Hi, I bought my eyeglasses some time ago but the temple part has broken. Can you repair them or what can I do?

A: Dear Lourdes Montes, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Stephanie Johnston Time: 2026-03-26 18:03

Q: Yes, I am very sure about the single vision. I really don't need or use the progressive. I'm very nearsighted and just take my glasses off when I read. The replacement frame can even just be single vision, I promise you, it's ok! :)

A: Dear Stephanie Johnston, Thanks for your understanding. We will remake eyeglasses#Page 82081 tortoiseshell with single vision distance glasses for you.

margaritad17 Time: 2026-03-26 12:45

Q: I am try to reorder the same pair in a different color but keeps saying my pd too small but I was able to order prior just would like another color.

A: Dear customer, We are sorry to hear that,would you please take a screenshot to show us the problem in details ?

Kimmel Leellen Time: 2026-03-26 09:53

Q: Hey, this is been a few weeks now since I ordered and I'm just wondering what's going on with my order. I can't find anywhere and estimated delivery date and I would love to get these sooner than later...

A: Dear Kimmel Leellen, About your order,we are sorry to tell you that the frame#Welsie 22008 multicolor is out of stock temporarily, so your order is delayed, but it comes back today. We will rush order for you and will ship your order out today.

Cydney Christian Time: 2026-03-26 07:37

Q: Hello, I placed my order on March 10th. Yes, I am able to see the tracking for my order, but it has been 16 days. My order is still processing and the order stated that it would take 4-8 days to process. I would love to have an update or an explanation for the long wait.

A: Dear Cydney Christian, About your order,we are sorry to tell you that the frame#dominic 98044 black is out of stock temporarily, so your order is delayed. We will rush order for you when it comes back.

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