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Lorrie Byers Time: 2026-06-01 16:28

Q: My PD is 68 and 65, but I don’t see anywhere I can input those numbers on my RX so that I can order my glasses. Can you help me with this issue please? Lorrie Byers

A: Dear Lorrie Byers, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

PA Time: 2026-06-01 11:41

Q: Glasses "clip on 22" say the recommended PD is 64, but don't let me select a PD below 67?

A: Dear customer, We are sorry to tell you that the recommended PD is not very accurate. We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Linnette Qui?ones Time: 2026-06-01 11:19

Q: I need information about my order; it hasn't arrived yet, and I'm receiving emails but I can't do anything. It says something about the address.

A: Dear customer, We are sorry to tell you that we don\'t receive your reply after we sent many emails to confirm order with you. In order to making sure that you will not receive incorrect glasses, we will cancel your order and will refund you the money if you don\'t reply us until tomorrow. Thanks for your understanding.

Dianna Fowler Time: 2026-06-01 11:11

Q: How do I attach files so that i can show the problem for this: Q: I own Elvia glasses, had them made as progressive sunglasses in order: Jan 25, 2025 19:54:16 Order# 20125251954162, I feel and scrapped the right lens, I am trying to see if i can get another lens for the frame, I love these and you do not have them in stock to where I could order another full pair. Thank you.df A: Dear Dianna Fowler, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Dianna Fowler, We are sorry to tell you that we can not make one lens, sorry for this.

Jacob Zapata Time: 2026-06-01 10:58

Q: Hello, I just made a purchase, order no. 80626011052224 . I just wanted to confirm the address on the order. It should be 903 State St S Apt 3. The listed address in the order lacks the apartment number, I wanted to make sure it gets to the right place at my building. Thanks!

A: Dear Jacob Zapata, We would like to tell you that we have corrected it for you

Carolyn Cardinal Time: 2026-06-01 10:29

Q: Where do I change my password from the temporary reset password? The temp password is easy for people to guess

A: Dear customer, We would like to tell you that you can log in your account first and reset password in your account.

Michele Coll Time: 2026-06-01 09:52

Q: Hello, My recent order arrived today and the box was destroyed, the sunglasses broken. I have images but don’t see how to attach. Thank you in advance for your assistance! Michele

A: Dear Michele Coll, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Terri Lyn Steel Time: 2026-06-01 09:42

Q: Checking in on my new order. Can you give me an update please?? Terri Steel 5996 Hwy 101 Gamaliel, Ar 72537

A: Dear Terri Lyn Steel, We would like to tell you that we will ship your order out tomorrow. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Jrbrac26 Time: 2026-06-01 08:35

Q: This is the most recent order #Order: 80426201447485

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jrbrac26 Time: 2026-06-01 08:33

Q: Hello, I recently did another order with your company. I bought 2 other pair of glasses and I cannot see out of them either. I do not know if it’s the script I am using or what but, this is the 4th pair that I have purchased and cannot wear.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Annessa Smity Time: 2026-06-01 08:18

Q: Hello. My glasses are blurry. This is not the first time this has happened I won’t be placing anymore orders with this company. I sent my exact prescription from my doctor. Why are the glasses blurry? You should not be in business if you can’t get the lenses from a precise prescription correct. My order number is 80526140849134. I ordered 2 pairs of glasses and they are both blurry. I want My order remade correctly by someone that knows how to add the prescription correctly OR REFUND MY MONEY!!

A: Dear Annessa Smity, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Lourdes Panet Time: 2026-06-01 07:26

Q: The service center doesn’t show me the last order from which I have to return two of the glasses. I’ve send the pics you ask me for, but now you are saying you didn’t received it. And now the app is not letting me submit the photos again because is not showing the last order to choose from and a place to submit the photos. The order I need to return the glasses is 80226211321165. I’ve check the whole app and now there is no place in your app to let me upload the pics and choose the correct order for the return.

A: Dear Lourdes Panet, do you email us photos to our email address: service@mail-wherelight.com ?

lataija hurts Time: 2026-06-01 06:54

Q: I’ve submitted photos twice what’s the hold up on the $20

A: Dear customer, we would like to tell you that we have emailed you the code, you can check it later.

Chris Time: 2026-06-01 05:14

Q: Ordered 2.5 weeks ago. Shipping info limited. Where is my order please? Need detailed info about whereabouts

A: Dear Chris, We are sorry to hear that,would you please tell us order number first ?

AfroZae Time: 2026-05-31 12:34

Q: Hi, I just placed an order, order number: 80526311226501 The address for my order is wrong technically. It has the correct street name, but it's not listing my apartment number. I need the address for my order corrected to 3901 Omeara Drive, Apt 236

A: Dear customer, We would like to tell you that we have corrected it for you and you can check the picture below.

Mohamed jad el haq Time: 2026-05-31 09:31

Q: Hi I just want to make sure I chose lenses without lines, meaning a complete lens with three different sizes and no lines.(progressive)

A: Dear customer, Yes, we would like to tell you that the glasses you ordered are correct.

MaryAnne Spradling Time: 2026-05-31 07:24

Q: Will you make the Diana again my prescription changed and those are my favorite glasses ever

A: Dear MaryAnne Spradling, We are sorry to tell you that Diana will not come back in stock, sorry for this.

samanthawilgosz Time: 2026-05-31 03:25

Q: 80526212210341 Hey there, can we check the status on this order? I paid for expedited shipping and I feel like they should have been here already. Please advise. Thanks!

A: Dear customer, We are sorry for the delay. We will ship your order out this week.

romero maria Time: 2026-05-30 21:54

Q: I just placed another order.Can you please send extra nose pads or let me know where I could order those from

A: Dear customer, Sorry, would you please tell us which nose pads you want ?

sarahzamora401 Time: 2026-05-30 16:36

Q: Hello, Will I receive an alert and tracking when my order ships? I placed an order on 5/25.

A: Dear customer, We are sorry to hear that,but would you please tell us order number first ?

LaDana Vernon Time: 2026-05-30 14:05

Q: Order #80526210533461 I noticed since I ordered the status of my order has not changed. Could you give me an estimated arrival date? Thank you in advance LaDana Vernon

A: Dear LaDana Vernon, We asked our factory and they said that there is a little flaw on the frame#Funky 59190 red, so the frame is being changed now. And we will ship your order this week.

April Altop Time: 2026-05-30 11:55

Q: Please cancel my order # 80526301149582 I forgot to add my lens prescription!

A: Dear April Altop, We can add prescription in your order, are you sure that you still want to cancel it ?

Harmony Borjas Time: 2026-05-30 11:32

Q: Tried several times last night to complete check out for 7 pairs of eyeglasses and I kept getting an error message that flashed too quickly but mentioned something about too risky. We are trying to check out using my husband credit card and was able to verify funds available and no security block on it. Can you tell me why???

A: Dear Harmony Borjas, We\'re sorry to hear about this issue. Have you already contacted your bank regarding this matter?

Jarvy Time: 2026-05-30 08:26

Q: I need to cancel my order number 80526292323257

A: Dear customer, We are sorry to hear that,would you please tell us the reason why you want to cancel the order ?

Dianna Fowler Time: 2026-05-29 19:31

Q: I need to order only one lens for the left eye of the PETULA frame. It is to work for the Elvia glasses that are from order 20125251954162. I fell and damaged the left eye only. I do not need a full pair but PETULA is the exact same style just a different color and I want to keep my frames because they are multicolor.

A: Dear Dianna Fowler, We are sorry to tell you that we can not make one lens, sorry for this.

micheletuck6 Time: 2026-05-29 14:55

Q: How write a review

A: Dear customer, We would like to tell you that you can leave your review on the product detail page.

Violetsage Time: 2026-05-29 14:55

Q: I need to change my email address, but the option is greyed out. Please let me know how to update this information.

A: Dear customer, Would you please tell us your new email address ?

monimania Time: 2026-05-29 14:12

Q: I ordered two pairs of the same glasses style order number 20526081357526 The brown ones are okay but the prescription for the black ones is off, they are blurry. It is the same prescription for both and the same frames.

A: Dear customer, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

anis901 Time: 2026-05-29 13:25

Q: I ordered 2 pair of glasses and one pair I can’t see out of. How do I exchange them?

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Cindy Vang Time: 2026-05-29 13:17

Q: I'd like assistance with Order# 20526290843590 The order wouldn't accept my payment method. I though if I could cancel the order and place it again i'll be able to make the payment however the coupon and accessories that I redeemed with my points are no longer available for me to apply. I need a response back to vanglee.cindy@gmail.com as the email on my account is locked and will not receive or send any new messages.

A: Dear Cindy Vang, We would like to tell you that you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596389758003

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